Política de devoluciones y reembolsos
Return and Refund Policy – HAMS™
At HAMS™, our commitment is to offer quality products and guarantee customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may request a return in accordance with the terms established below.
Return Period
We accept return requests within 15 calendar days after the date you receive your order.
For a return to be approved, the item must meet the following conditions:
- Be unused and in perfect condition.
- Retain its original packaging, accessories, and labels.
- Include proof or receipt of purchase.
How to Request a Return
To initiate the return process, please contact our customer service team via the following email:
Email: ssml.mirza@gmail.com
Once your request is reviewed and approved, we will send you instructions on how to make the return. Where applicable, we may also provide a shipping label to facilitate the process.
Return Address:
Pinewood Point Lane
Tomball, Texas
United States of America
Important: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Products
We recommend checking your order as soon as you receive it. If the product shows any damage, defect, or if you received a different item than ordered, please contact us immediately so we can offer you a solution as soon as possible.
Items Not Eligible for Return
For safety and hygiene reasons, we do not accept returns of:
- Perishable products (food, flowers, etc.).
- Personal care, health, and hygiene products.
- Customized or made-to-order items.
- Hazardous materials or flammable substances.
Likewise, sale products and gift cards are not refundable.
Product Exchanges
If you wish to exchange an item for another, you must:
- Request and complete the return of the original product.
- Once the return is approved, place a new order for the item you wish to purchase.
Refunds
Once the returned product is received and inspected, we will notify you of the review's outcome.
If the return is approved, the refund will be processed using the same payment method used in the original purchase, within 10 business days.
Please note that the time it takes for the amount to appear in your account will depend on your bank or card provider.
If more than 15 business days have passed since the refund was approved and you have not yet received it, you can contact us at:
Email: mirzataimoor1989@gmail.com
Brand Information
Brand: HAMS™
Address: PSTG Bernardi Martorell.
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