Return & Refund Policy

Return & Refund Policy – HAMS™

At HAMS™, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to assist you.

📦 15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days from the date of receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • It must include all original packaging and tags
  • A receipt or proof of purchase is required

📩 How to Start a Return

To initiate a return, contact us at:
📧 ssml.mirza@gmail.com

Once your return is approved:

  • You will receive instructions on how to return your item
  • A return shipping label may be provided (if applicable)

Return Address:
📍 Pinewood Point Lane, Tomball, Texas, United States of America

⚠️ Note: Items returned without prior approval will not be accepted.

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, flowers, etc.)
  • Personal care items (health & hygiene products)
  • Customized or personalized products
  • Hazardous materials

Additionally:

  • Sale items and gift cards are non-refundable

🔄 Exchanges

To exchange an item:

  • Return the original item first
  • After approval, place a new order for the desired product

💰 Refunds

Once your return is received and inspected:

  • You will be notified about the approval status
  • If approved, your refund will be processed to your original payment method within 10 business days

Please allow additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed after approval, contact us at:
📧 ssml.mirza@gmail.com

🏷️ Brand Information

Brand Name: HAMS™
Address: Pinewood Point Lane, Tomball, Texas, United States of America